Question 1

What is the elevation of the hotel? At what altitude is Hochgurgl, how many meters above sea level, and is the road cleared in winter?

Accepted Answer

We are located at 2,150 m above sea level, directly in the ski area next to slope #33 in Hochgurgl. Hochgurgl is an idyllic hotel village of six hotels at the end of the Ötztal, with no through traffic. The road to us is always well-maintained — however, we recommend snow chains from December to March, as chain requirements apply regardless of all-wheel drive.

Question 2

Are dogs allowed at the hotel? What is the daily rate for a dog, are pets included in the room price, can cats stay with us, and are dogs permitted in the dining room?

Accepted Answer

We warmly welcome dogs and cats by request. The fee is 30 € per day without food and is not included in the room price. Unfortunately, pets are not permitted in the dining room, wellness area, or swimming pool.

Question 3

How much does WiFi cost at the hotel? Internet ticket price, how long is it valid, how many devices can use it, is there free WiFi, and why do WiFi, safe and bathrobe cost extra?

Accepted Answer

Our WiFi is available with an Internet ticket for €4.00 per ticket. One ticket is valid for your entire stay — it doesn't expire daily. You'll need a separate ticket for each device: if you have a smartphone, tablet and laptop, you'll need three tickets accordingly. You can get your tickets anytime at reception. Here's a tip: if you follow us on Facebook or Instagram, you'll receive your Internet tickets free of charge — as many as you have devices. For higher demands such as video conferences or streaming, we also offer high-speed WiFi as an add-on. Why we charge separately: our aim is to offer every guest the most affordable package possible. That's why we bill additional services such as WiFi, room safe or bathrobe separately — so everyone only pays for what they actually need.

Question 4

Is the ski pass included?

Accepted Answer

No, the ski pass is not included as Bergbahnen Gurgl uses dynamic pricing. Based on our experience, we recommend purchasing the daily pass on-site, even though it may be more expensive. This way you stay flexible in case of bad weather, if you're not feeling up to it, or simply want to take a break. None of our offers, packages, or packages include a ski pass. However, you can purchase your ski pass online in advance here: https://www.gurgl.com/de/suchen-buchen/ski-bergbahntickets

Question 5

When are the lifts and cable cars in Gurgl open? Operating hours, first and last mountain rides, night skiing, night sledding

Accepted Answer

The Bergbahnen Gurgl operates daily from 09.00 to 16.00. Night skiing and night sledding in Hochgurgl: 18.30 to 21.30, from the mid-station to the valley station. In Obergurgl every Monday from 18.30 to 22.00 on the blue slope #6, from mid-December to mid-April.

Question 6

Where is the nearest ski rental?

Accepted Answer

RIML Sports in Hochgurgl is just 100m away, a 4-minute walk from the hotel, slightly uphill. Right next to the Große Karbahn

Question 7

Do I need to take the valley run first to get to the Hochgurgl ski area?

Accepted Answer

Yes, you ski directly from the hotel (2,150m) on piste #33 to the valley station of the Hochgurglerbahn at around 2,000m. It's an easy red run, becoming blue for the second half. Alternatively, you can reach the Große Karbahn in 4 minutes on foot from the ski room, with a gentle uphill walk.

Question 8

How far is our hotel from the slopes?

Accepted Answer

Distance to the slopes: 0m. Our hotel is located directly on ski run #33 in Hochgurgl. We guarantee ski-in & ski-out from the ski cellar to the slopes. You drive in directly from the parking area around the hotel onto the slope.

Question 9

When does the ski opening take place in Hochgurgl/Gurgl in the 2026/27 winter season (date, programme, start of cable car operations)?

Accepted Answer

The ski opening takes place on 18.11.2026. We have prepared a special package for this occasion: https://booking.sporthotelideal.at/zimmer?package=skiworldcup as well as https://booking.sporthotelideal.at/zimmer?package=skiopening You can find the programme for the ski opening here: https://www.gurgl.com/de/events-freizeittipps/events/audi-fis-skiweltcup/rennen-programm

Question 10

Is there après-ski in Hochgurgl and Obergurgl? Where can you celebrate after skiing, umbrella bar, hut, live music, bar in the hotel?

Accepted Answer

Right in Hochgurgl, you'll find the umbrella bar at Top Hotel Hochgurgl, just a 5-minute walk away, as well as Schermer Schirm. For the finest après-ski experience, head to Nederhütte in Obergurgl: Benni Gamper and his Nederlumpen rock the place every Monday, Wednesday, Thursday and Friday — with passion and heart, and it's great fun for the whole family too (nederhuette.at). Here at IDEAL, Armin plays authentic Alpine accordion tunes on the Styrian harmonica every week. Our Lodgebar with an open fireplace, carefully selected gin varieties and wines from our wine collection invites you to enjoy — and once a week we offer complimentary wine tastings.

Question 11

Breakfast times, check-in and check-out, wellness and swimming pool hours, when is dinner and cake served?

Accepted Answer

Breakfast: 07:45 to 10:00 Check-in: from 14:00 Check-out: until 11:00 Cake buffet: 15:30 to 17:00 Dinner: 18:30 to 20:00 (please start by 20:00 at the latest) Swimming pool: 07:30 to 19:00 Wellness: 14:00 to 19:00, from 12:00 in bad weather, from 11:00 if lifts are closed due to storms Lift operation: 09:00 to 16:00

Question 12

Can I have breakfast on my arrival day before my room is ready? What time can I arrive, and can I store my luggage or change clothes?

Accepted Answer

Of course! You're welcome to arrive from 08:00 onwards on your arrival day and enjoy breakfast with us — we'll be happy to reserve a table for you. Afterwards, you can change in our luggage room and head straight from the hotel to the slopes to make the most of the first runs. Your room will be ready from 14:00.

Question 13

Are there children's discounts and how are they structured by age?

Accepted Answer

Children's discounts: 0-2 years: €35.00, 3-13 years: 30% off the standard occupancy rate, from 14 years and adults: 20% off the standard occupancy rate. Children's rates do not count towards standard occupancy, only for extra beds beyond standard occupancy.

Question 14

What rooms and family rooms are available? Room categories, size in square meters, capacity, apartments with kitchens, balconies?

Accepted Answer

Our house has 38 rooms. Double rooms: - Double "Ideal", 21 m², 2 to 3 persons: our most affordable double room with flat-screen TV, bathroom with shower and sitting area that can serve as an extra bed - Double "Gletscherblick", 25 m²: our standard category with balcony and panoramic views, bathtub or shower - Double "De Lux", 36 m², 2 to 5 persons: very modern, two flat-screen TVs, marble bathroom with double sink, balcony available upon request; two children can be separated with a heavy room divider curtain Family rooms: - Semi-apartment I, 28 m², 2 to 5 persons: without balcony, but with a spacious bathroom with double sink, shower and bathtub, sliding door for separating children - Semi-apartment II, 42 to 45 m²: our largest family room as a penthouse studio with separate living room and double bedroom, each with its own bathroom, plus a 180° panoramic balcony in an excellent location We have always called our semi-apartments by this name, but they are regular rooms with half board or breakfast included — they do not have their own kitchen. All rooms are allergy-friendly and dust mite-free and accessible by elevator for wheelchairs.

Question 15

Are there vegan options available for breakfast and dinner (half board)? Can the kitchen prepare a completely vegan menu, and is advance notice required?

Accepted Answer

Absolutely, we're happy to help. You can discuss the entire dinner menu with our chef on arrival, and we'll prepare vegan dishes for you. We also offer vegan cakes in the afternoon, and vegan options are available at breakfast.

Question 16

Ski lessons at Hochgurgl Ski School: When do the courses take place, lesson times, course start, children's ski lessons, full-day care, where is the meeting point?

Accepted Answer

Hochgurgl Ski School is our direct neighbor: The meeting point is at the Krumpwasserlift, about 150 m behind Hotel RIML — roughly a 7-minute walk uphill, easily manageable in ski boots. Lessons run Sunday through Friday, mornings from 09:45 to 11:45 and afternoons from 14:00 to 16:00, so four hours daily. You can start any day — the ski school asks only absolute beginners to start on Sunday. Group lessons run with a minimum of four participants. For children, there is full-day care from age 3 with qualified ski instructors, plus midday supervision including meals and beverages (minimum four children, 28 €). If you wish, children can also have lunch with us at the hotel — just let us know. For the youngest, there is a practice area at the Krumpwasser drag lift with a conveyor belt, painted cones, and fun starting gates. Every Friday at 14:00, the guest ski race takes place. As a guide, group lesson prices: 1 day 115 €, 6 days 436 €. Snowboard and carving lessons as well as private instructors are available on request. For binding information and registration, contact the ski school directly at +43 664 964 19 19 — we're also happy to inquire on your behalf. The right equipment is ava

Question 17

What's included in half board? How many courses does dinner have, is there a breakfast buffet, afternoon cake, themed evenings, vegetarian food?

Accepted Answer

Our Tyrolean half board includes: - a generous breakfast buffet with a vital corner, organic products, fresh fruit and muesli plus bread and pastries from the Schmid fine bakery - our cake buffet daily from 15:30 to 17:00 - in the evening a 5-course menu with three different main courses to choose from, vegetarian courses are always included Plus once a week a farmer's buffet with Tyrolean specialities such as pork roast, veal knuckle and bread dumplings, once a week a candlelit gala dinner as well as a weekly wine tasting. For our special diet kitchen — for example lactose- and gluten-free courses — we ask for registration at the latest 10 days before arrival. Of course, we also offer children's menus such as pizza, spaghetti or Wiener schnitzel. During the day, our à-la-carte restaurant right at the ski slope pampers you with Tyrolean delicacies, also on the sunny terrace. These dishes and beverages are billed separately and are not part of half board.

Question 18

How do I get to the hotel? Arrival by car, navigation, Timmelsjoch closed, snow chains, vignette, arrival by train or plane, transfer and shuttle

Accepted Answer

By car — important for your navigation device: The Timmelsjoch is closed from October to May, and some navigation systems may still route you over it. Please enter Sölden as your destination and continue from there to Hochgurgl. Routes: - From Eastern Austria and Munich: A12 Ötztal motorway to the "Ötztal" exit, then take the B186 into the Ötztal — approximately one hour from the exit - From Germany without vignette: A7 to the Fernpass federal road or via the Garmisch border crossing, then on federal roads to the B186 - From Italy: Brenner motorway, then A12 towards Innsbruck, "Ötztal" exit, continue on the B186 In Austria, a vignette is required on motorways; you can purchase a 10-day vignette at petrol stations and tobacconists. From December to March, we strongly recommend snow chains — the requirement applies even with all-wheel drive. By train and plane: International trains run to Innsbruck Hauptbahnhof or Ötztal Bahnhof. From Ötztal Bahnhof, a bus departs hourly to Obergurgl Zentrum, from there it is 3 km by taxi. More convenient is the Ötztal Shuttle, which picks you up affordably from Ötztal Bahnhof or Innsbruck Airport and can be booked online.

Question 19

What wellness facilities are available? Sauna, swimming pool, indoor pool, whirlpool, infrared, fitness room, massages — what is included and what costs extra?

Accepted Answer

Our wellness area is complimentary for hotel guests: - Römerbad: indoor swimming pool with counter-current system and whirlpool - five saunas: Finnish sauna, bio sauna with colour light therapy, family textile herbal sauna, Physiotherm infrared steam cabin and salt steam bath - infrared cabin, experience shower and ice fountain - comfortable relaxation room with mountain panorama - modern fitness room with Nautilus equipment Massages and wellness treatments can be booked additionally with us and are charged separately. Solarium and massage chair are also available for an extra fee. Please note: A booked massage that is cancelled or rescheduled on the same day will be charged at 100%. Opening hours: swimming pool 07:30 to 19:00, wellness 14:00 to 19:00 — from 12:00 in bad weather, from 11:00 if lifts are closed due to storms.

Question 20

Where can I park? Is there an underground garage or parking garage, what does parking cost, and are there charging stations for electric cars?

Accepted Answer

Our guests can use the outdoor parking spaces directly at the hotel free of charge. An underground parking space costs €13 per night. We have two charging stations available for electric vehicles with 22 kW and 11 kW capacity; usage is charged separately.

Question 21

What are your cancellation terms? Can I cancel free of charge, what are the cancellation costs, and what applies if I leave early or cannot arrive due to snowfall?

Accepted Answer

You can cancel free of charge up to 3 months before arrival — please do so in writing via email or post. A cancellation is only valid once we have confirmed it back to you. After that, a tiered cancellation fee applies based on the arrangement price: - 3 months to 31 days before arrival: 40% - 30 to 8 days before arrival: 70% - in the last week before arrival: 90% Partial cancellations — for example if one of two guests does not travel — are charged at 100%, as is early departure. If extraordinary circumstances such as extreme snowfall or flooding make arrival impossible, you are not liable for payment for the affected arrival days. As soon as arrival is possible again within three days, payment liability resumes. For questions, please contact us at +43 5256 6290 or hotel@sporthotelideal.at.

When would you like to travel?